Ambulance Control Room

An Ambulance Control Room is a SERVICE.

An Ambulance Control Room is provided by an Ambulance Service.

An Ambulance Control Room, also known as an Emergency Operations Centre (EOC), is provided by an Ambulance Service and is where 999 calls and calls from CARE PROFESSIONALS are received and triaged.

A call can be a direct 999 call or a call transferred from another ORGANISATION.

AMBULANCE VEHICLES are dispatched from the Ambulance Control Room to respond to PATIENTS.

For further information on the Ambulance Control Room and its functions, see the Association of Ambulance Chief Executives website at: AACE.


This supporting information is also known by these names:
alsoknownasEmergency Operations Centre (EOC)
pluralAmbulance Control Rooms